Meet Taffi!

We’re so excited to let you know that our Chatbot Taffi is here!

Taffi is a smart, friendly and helpful bot that can answer all your questions about our services.

Whether your looking for information on how to pay your rent or need help with your tenancy, Taffi is here to help.

  • Launching 9th August
We know you have lots of questions and we're here to help.
Our phonelines and LiveChat feature are available to chat directly with our friendly Customer Service Team to get answers to your questions.

How can we help you?

We want to make sure you know that our LiveChat and phonelines are open and available for you to use.

If you have any questions or concerns, our team is here help. Including

  • Reporting or Discussing a repair
  • Paying or Discussing Rent
  • Reporting anti social behaviour
  • Discussing a housing matter
  • Chase responses from a team
  • and much more!

From July 8th, our Phonelines will be available on a Saturday

We’re just a phone call away! Our team is ready and available to assist you with any questions or concerns you may have
  • Our Saturday hours are from 9:00am to 12:30pm. For any general enquiries this includes reporting a repair or discussing any questions you may have.
  • Monday-Thursday: 9am-5pm
  • Friday: 9am-4pm

So you can reach out to us at any time during these hours.

 

We’re just a phone click away! We also have a LiveChat feature where can chat directly with our friendly Customer Service Team to get answers to your questions and resolve any issues.
  • Our Saturday hours are from 9:00am to 12:30pm. For any general enquiries this includes reporting a repair or discussing any questions you may have.
  • Monday-Thursday: 9am-5pm
  • Friday: 9am-4pm

LiveChat FAQ's

LiveChat is our way of being able to answer your questions without making a phone call or sending an email.

All you have to do is click on the LiveChat icon in the bottom right corner of any page of our website, and we’ll be there to help.

(Please note: this may look different if you have used LiveChat before)

Our LiveChat is currently available:
– Monday to Thursday 9am-5pm
– Friday 9am-4pm

-Saturday 9am- 12:30pm