As your landlord, it’s our responsibility to carry out a gas check and service every year to make sure you’re safe in your home.

Your Appointment

We will contact you to make an appointment for one of our engineers to visit your home. It’s really important you stick to your appointment so our gas engineers can carry out the service.

Please make sure that an adult is present to let the engineer into your home at the time of your appointment. If the appointment time is not suitable you should contact us to re-arrange as soon as possible.

Please help us to keep you safe by letting us carry out your annual gas safety test. 

We understand some residents are nervous about letting our team into their homes because of Covid-19. We have measures in place that will help keep you, and our team safe. If this is something you are concerned about please get in touch.

Taff supports Gas Safety Week.  Follow these Gas Safety Week 10 top tips to stay safe and warm this winter:

  • Contact Taff if you are concerned about your gas appliances or need an engineer to fit, fix and service. Taff’s maintenance team are Gas Safe registered. We have to keep note of all your appliances.
  • Have all your gas appliances regularly serviced and safety checked every year. This helps us to keep you safe. You can ask for a copy of your property’s Gas Safety Record.
  • Know the six signs of carbon monoxide (CO) poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. Unsafe gas appliances can put you at risk of CO poisoning, gas leaks, fires and explosions. Contact 999 if you suspect there is a Carbon Monoxide leak. 
  • Check gas appliances for warning signs that they are not working properly and notify Taff immediately e.g. lazy yellow flames instead of crisp blue ones, black marks or stains on or around the appliance and too much condensation in the room.
  • Fit an audible carbon monoxide alarm. This will alert you if there is carbon monoxide in your home.
  • Keep vents and chimneys clear. Make sure you don’t block any vents, as they are vital to ensure gas appliances burn properly, and chimneys need to be cleaned and checked regularly. 
  • Use gas appliances only for their intended purpose. Don’t be tempted to use them for something they weren’t meant for (e.g using a gas cooker to heat a room).
  • Know the emergency procedure. If you smell gas or suspect immediate danger, make sure you familiarise yourself with the emergency procedure and contact the relevant number for your UK region.
  • Spread the word. Share vital gas safety information with friends, family and neighbours to make sure your community stays safe.