This is a crucial group for Taff as they make sure that we comply with regulation requirements by scrutinising our services.

Current Project – Procurement 

The group are currently looking at procurement at Taff. This is a process where Taff decide which contractors to work with.  Contracts are awarded to organisations that can provide good services and deliver excellent customer care to our tenants, residents and staff.

Panel members are involved in the selection process, sit on interview panels and represent tenants.

Members are interested to hear from any of our tenants who have experienced services from our contractors. You can remain anonymous if you wish.

Previous Projects 

  • Anti-social behaviour policy and procedure
  • Our income service
  • Our customer service
  • Voids procedure/supporting those who have previously been homeless
  • Estates management service

 

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