This helps us make sure our homes are safe, our services are improving, and that we’re using our money wisely.
On this page, you can find simple summaries of how we’re doing in key areas
What these show
We want to give a helpful, fair and reliable service, and we listen so we can do better.
What this means:
We work with you to understand what you need and support you in a way that helps.
We aim to fix problems quickly, keep your home safe and in good condition.
What this means:
If something breaks or needs attention, we aim to put it right as soon as we can. We let you know what will happen and when we will visit.
We want renting with us to be clear, simple and fair.
What this means:
We explain your tenancy in a clear and easy way. This helps you understand your rights, know what to expect, and feel confident. We are here to answer questions and offer support whenever you need us.
We want moving into your new home to be as easy as possible.
What this means:
We make sure your home is safe, clean and everything is working before you move in. We give you the information you need and support you as you settle in.
We want all our homes to be safe, clean and well cared for.
What this means:
We check homes before you move in and If something needs attention, we aim to sort it out as soon as we can so your home stays safe and comfortable.
