What to do if you smell gas

It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:



Help us to keep you safe by letting us carry out your annual gas safety test. 

As your landlord, it’s our responsibility to carry out a gas check and service every year to make sure you’re safe in your home.

Your Appointment

Gas appliances should be safety checked once a year and serviced regularly by a Gas Safe registered engineer

We will contact you to make an appointment for one of our engineers to visit your home. It’s really important you stick to your appointment so our gas engineers can carry out the service.

Please make sure that an adult is present to let the engineer into your home at the time of your appointment. If the appointment time is not suitable you should contact us to re-arrange as soon as possible.

Set a reminder so you dont forget at StayGasSafe.co.uk

By taking care of your gas appliances properly and spotting the warning signs of an unsafe appliance you are taking care of your home and your loved ones.

Follow these simple steps to keep you and your family safe.

  • Contact Taff if you are concerned about your gas appliances or need an engineer to fit, fix and service. Taff’s maintenance team are Gas Safe registered. We have to keep note of all your appliances.
  • Have all your gas appliances regularly serviced and safety checked every year. This helps us to keep you safe. You can ask for a copy of your property’s Gas Safety Record.
  • Check gas appliances for warning signs that they are not working properly and notify Taff immediately e.g. lazy yellow flames instead of crisp blue ones, black marks or stains on or around the appliance and too much condensation in the room.
  • Keep vents and chimneys clear. Make sure you don’t block any vents, as they are vital to ensure gas appliances burn properly, and chimneys need to be cleaned and checked regularly. 
  • Use gas appliances only for their intended purpose. Don’t be tempted to use them for something they weren’t meant for (e.g using a gas cooker to heat a room).
  • Spread the word. Share vital gas safety information with friends, family and neighbours to make sure your community stays safe.

Signs of a Gas leak

  • Strange sounds like hissing, roaring, and whistling
  • Unusual odour or rotten egg smell
  • Bubbles in wet or flooded area
  • Sick or dying plants
  • Physical symptoms like headaches, fatigue and more


What is Carbon Monoxide (CO)?

Carbon monoxide (CO) is a poisonous gas, which has no taste, colour, or smell. It can make you seriously ill and can kill quickly without warning.

Signs of a Carbon Monoxide Leak

Symptoms of carbon monoxide poisoning

If you’re suffering from any of these symptoms and feel better when you leave the house, it could be CO poisoning. If you’re concerned you or someone in your household may be suffering from CO poisoning, make sure you do the following:

• get fresh air immediately
• open all doors and windows, switch off gas appliances and leave the property
• contact your GP, who can check and advise if you need treatment for carbon monoxide poisoning
• if you’re concerned there is immediate danger, call the gas emergency helpline on 0800 111 999