What does this mean for me?
Now that Taff has moved to locality surveying. This means you can access your local surveyor, income officer and neighbourhood officer and be able to contact them.
Local Surveyors
What does a surveyor do?
Surveyors look after the maintenance of our homes and are there to support tenants with repairs and maintenance. They carry out inspections of properties and decide on what large scale works may be required to ensure we invest well in our homes. They also ensure properties are safe to live in. Click on the links below to meet you Locality Surveyor!
- Grangetown, Roath and Heath
- Riverside, Old St Mellons and Butetown
- Canton, Fairwater and Radyr
Our Surveyors:
Riverside, St Mellons and Butetown – Contact Alex on 02920259154
Canton, Fairwater and Radyr – Contact Neil on 07890672835
Grangetown Roath and Heath – Contact Khaled on 07904 958022
Damp and Mould – Contact Mike on 07775422510
Meet the Surveyors!
Hi, I’m Alex . My role at Taff includes being the locality surveyor for Riverside, Old St Mellons and Butetown. This means I will carry out safety inspections alongside checking kitchens and bathrooms for any needed replacements. This helps us to ensure that the homes in this area are being looked after and that they are maintained.
If I have been out to your home or you would like to speak to me about on-going work. You can contact me on 07852528065
Hi, I’m Khaled . My role at Taff includes being the locality surveyor for Grangetown, Roath and Heath. This means I will carry out safety inspections alongside checking kitchens and bathrooms for any needed replacements. This helps us to ensure that the homes in this area are being looked after and that they are maintained
If I have been out to your home or you would like to speak to me about on-going work. You can contact me on 07904 958022
Hi, I’m Neil. My role at Taff includes being the locality surveyor for Canton, Fairwater and Radyr. This means I will carry out safety inspections alongside checking kitchens and bathrooms for any needed replacements. This helps us to ensure that the homes in this area are being looked after and that they are maintained
If I have been out to your home or you would like to speak to me about on-going work. You can contact me on 07890672835
Hi, I’m Mike, My role at Taff includes being the damp and mould surveyor for your home.
This means I will carry out inspections to identify and inspect any damp and mould issues. This helps us to find its root cause and address the issue. This can include treating affected areas and improving ventilation systems to ensure your home is warm, safe and dry.
If I have been out to your home or you would like to speak to me about on-going work. You can contact me on 07775422510
Income Officer
What does a Income Officer do?
Income Officers will provide advice on housing and other welfare benefits to tenants and assist them with maximising income and benefit entitlement.
Our Income Officers:
Grangetown – Details will be updated shortly. Apologies for any inconvenience.
Canton- Contact Charlene on 02920 259190
Meet the Income Officers
Hi, my name is Lauryn and I am the Senior Income Officer for Riverside, Fairwater, St Mellons and Radyr. My Role is to support you to be able to pay your rent and manage your contract.
If you need any help with your rent, benefits, maximising your income or payment options please contact me on 02920 259162
Details will be updated in due course.
We apologise for any inconvenience.
Hi, my name is Charlene and I am the Income Officer for Canton. My Role is to support you to be able to pay your rent and manage your contract.
If you need any help with your rent, benefits, maximising your income or payment options please contact me on 02920 259190
What does a Neighbourhood Officer do?
Neighbourhood Officers will engage directly with tenants to help support them with all aspects of their tenancy. Whether you are looking to move, seeking advice, or want to know your tenancy rights or responsibilities. They also encourage community safety and help with any anti-social behaviour issues
Our Neighbourhood Officers:
Canton, Fairwater & Radyr- Contact Victoria on 02920259164
Riverside and Old St Mellons- Contact Sarah on 02920259120
Grangetown- Contact Jade on 02920259102
Meet The Neighbourhood Officers
Hi, my name is Victoria and I am the Neighbourhood Officer for Canton, Fairwater and Radyr. My role is to assist tenants with all aspects of their tenancy and to encourage community safety. I can help you if you are looking to move, get advice on your tenancy rights or responsibilities, or if you are having problems with your neighbours or anti-social behaviour in the area you live.
You can contact me on 02920259164
Hi, my name is Sarah and I am the neighbourhood Officer for Riverside and Old St Mellons. My role is to assist tenants with all aspects of their tenancy and to encourage community safety. I can help you if you are looking to move, get advice on your tenancy rights or responsibilities, or if you are having problems with your neighbours or anti-social behaviour in the area you live.
You can contact me on 02920259120.
Hi, my name is Jade and I am the Neighbourhood Officer for Grangetown. My role is to assist tenants with all aspects of their tenancy and to encourage community safety. I can help you if you are looking to move, get advice on your tenancy rights or responsibilities, or if you are having problems with your neighbours or anti-social behaviour in the area you live.
You can contact me on 02920259102
Whether its booking a repair, paying your rent or reporting an issue. There are a range of ways you can contact Taff.
- You can use our LiveChat
- By using the MyTaff App (Available via IOS & Android)
- Or by freephone 0800 1216064