We are pleased to announce the appointment of David Pettitt as our new Executive Director of Operations.
Already a valued member of Team Taff, Dave joins the Executive Team, having most recently served as Head of Property. Over the past two years, he has progressed through a number of roles within the organisation, building a strong understanding of our homes, services and communities.
As Head of Property, Dave led our repairs and maintenance services, statutory compliance programme and asset decarbonisation work. He has overseen delivery against the Welsh Housing Quality Standard (WHQS), making sure our homes continue to meet high standards of safety, quality and energy efficiency. During this time, he has strengthened compliance, supported improvements in service performance and investment planning, and maintaining a strong focus on resident safety and customer experience.
Dave began his career in housing on the frontline as a customer repairs operative, giving him direct insight into residents’ day-to-day experiences and the importance of reliable, responsive services. His progression into senior leadership reflects both his operational expertise and commitment to delivering high-quality homes and support.
In his new role, Dave will provide strategic oversight of our Housing & Communities, Support Services, and Property Services functions. Working closely with colleagues, the Board and customers, he will play a central role in delivering our Strategic Plan and aligning our Customer Voice, Support Services and Asset Management Strategies. This includes maintaining a strong focus on regulatory assurance, service quality, and expanding and strengthening our support delivery across local authority areas.
“I’m delighted to welcome Dave to the Executive Team as Director of Operations. We undertook a thorough and competitive recruitment process, which attracted a strong field of candidates. Dave demonstrated clear operational leadership, strategic understanding, and a strong commitment to our residents. His experience across frontline and senior roles puts him in a strong position to work with colleagues and the Board in delivering the priorities outlined in our Strategic Plan. Caroline, our Director of Business and Finance, and I are looking forward to working closely with Dave to strengthen performance and continue improving outcomes for residents and communities.”
“I’m proud to join the Executive Team as Director of Operations. Having worked across a number of services at Taff, I’ve seen the first hand-dedication of colleagues and the importance of getting the basics right for residents. I’m looking forward to building on the progress we’ve made, strengthening performance, listening to feedback and working closely with colleagues, the Board and residents to ensure we deliver high quality homes and services.”
