Our supported accommodation services
The right kind of support can look different for everyone.
Supported accommodation can look and feel different from one service to the next. You might have your own flat, or your own room with some shared spaces. In some services, colleagues are there 24 hours a day. In others, support is available at particular times.
What matters is having a place that feels right for you, with support shaped around what you want to work towards and the point you are at in your life.
We deliver a growing range of supported accommodation services, shaped around different people, places and stages of life. Each one below explains who it is for, what life there looks like and how to access it.
Families
Enfys means “rainbow” in Welsh, and that sense of hope runs through the service.
Tŷ Enfys is a place of firsts, new routines and new memories, where young mothers and their babies can begin a new chapter together.
The service is home to 21 young mothers and their babies, offering a place to live alongside practical and emotional support as they settle into parenthood and prepare for what comes next.
A big part of life at Tŷ Enfys is learning from one another. Weekly house meetings begin by talking about the children’s development, giving residents space to share experiences, ask questions and support each other.
Residents also help shape life at Tŷ Enfys, including having a say in how communal spaces are used and decorated.
Support is about everyday life as much as the bigger milestones. That can include building confidence as a parent, managing a tenancy, developing routines, budgeting and preparing for a future home.
It can also mean making memories. From swimming and trips out to walks in the park and creative activities, mothers and babies have opportunities to spend time together, try new things and mark those early moments as a family.
Our tenancy training workbook uses practical and creative activities to help residents build the skills they will need after Tŷ Enfys. Support is shaped around each mother, her goals and what she wants to feel more confident doing.
Our young women leave Tŷ Enfys carrying the future generation in their arms.
That is why supporting young mothers at Tŷ Enfys is also about supporting the next generation, helping families build strong foundations for whatever comes next.
Who it’s for: Young mothers and their babies
Accommodation: 21 places for young mothers and babies
Support: Practical and emotional support around parenting, tenancy skills, everyday life and preparing for greater independence
Resident involvement: Residents help shape their own support, take part in weekly house meetings and have a say in communal spaces and life at Tŷ Enfys
Partnership: Delivered as part of Cardiff Council’s Family Contract.
Young people
Seren means “star” in Welsh. For us, it reflects the confidence, potential and sense of possibility we want every young woman to be able to build.
At Tŷ Seren, we empower young women to rewrite their life stories and look towards what comes next.
We know that someone’s past can shape how they feel, how they build trust and how they see their future. It does not have to define it.
That is why our approach starts with relationships. We take time to build trust before expecting change and work alongside each young woman as she moves forward from homelessness towards greater independence.
Residents help shape their own support. They are involved in planning support sessions and are consulted about changes to their home, helping make sure they feel heard and part of the decisions that affect them.
Where it feels right for the resident, family members, friends and other people important to them can also be part of the support around them. We know these relationships can play an important part in helping someone feel connected and supported as they move forward.
Our colleagues take part in therapeutic training, reflective practice, clinical supervision and mindfulness workshops. This helps us keep learning, reflect on our practice and provide thoughtful, psychologically informed support.
Tŷ Seren has 29 places for single women aged 16 to 21, with a mix of self-contained bedsits and rooms with shared facilities. Alongside somewhere to stay, we want Tŷ Seren to feel like a place where people can belong, build relationships and begin thinking about what they want their next chapter to look like.
Our living agreement reflects that too. It asks everyone to be kind to themselves, kind to each other and respectful of their home and the people they share it with.
Who it’s for: Single women aged 16 to 21 who have experienced homelessness
Accommodation: 29 places, with a mix of self-contained bedsits and rooms with shared facilities
Support: Relationship-based and psychologically informed support, shaped with each resident
Resident involvement: Residents help plan their support and are consulted about changes to their home
Partnership: Delivered with The Salvation Army as part of Cardiff’s Young Persons Contract
How to access Tŷ Seren: Through the Young Persons Gateway at Housing Options Service, Central Library Hub, The Hayes, Cardiff CF10 1FL, or by calling 02920 570750
Tŷ Haul means “sun house” in Welsh, and it marks the next step for residents moving on from Tŷ Seren.
It is a four-bedroom shared house where young women can take on more freedom and responsibility, while still having support around them.
Each resident has an allocated Support Officer who works alongside them as they build confidence, manage more of everyday life for themselves and prepare for a future tenancy.
For many residents, Tŷ Haul is the space between supported accommodation and living fully independently. It is a chance to put skills into practice, make more decisions for themselves and find out what independence looks like for them.
Who it’s for: Young women moving on from Tŷ Seren who are ready for more independence
Accommodation: Four-bedroom shared house
Support: Each resident has an allocated Support Officer who works alongside them as they prepare for more independent living
Resident involvement: Residents take on more responsibility for day-to-day life and continue shaping their own goals and support
Partnership: Delivered with The Salvation Army as part of Cardiff’s Young Persons Contract
How to access Tŷ Haul: Tŷ Haul is part of the Tŷ Seren pathway. Access is through the Young Persons Gateway at Housing Options Service, Central Library Hub, The Hayes, Cardiff CF10 1FL, or by calling 02920 570750.
Life at The Foyer is about learning by doing.
Young people have their own space and are encouraged to take more responsibility for everyday life, with support there when they need it.
The Foyer sits between where you are and where you’re going next, giving young people space to build confidence, try things for themselves and prepare for greater independence.
We work alongside each young person to develop the skills that matter to them. That can include managing a tenancy, building healthy relationships, developing everyday living skills, and taking steps towards education, training or employment.
Everyone learns differently, so support is shaped around the individual. We take time to understand what matters to each young person, what they want to work towards and what might help them get there.
The Foyer provides temporary studio and one-bedroom flats across Splott, Canton, Riverside and Grangetown in Cardiff.
Support does not stop when someone moves on. When a young person moves into their own home, we can continue working alongside them for up to a year, helping them settle in, build confidence and manage their tenancy.
Who it’s for: Young people preparing for greater independence
Accommodation: Temporary studio and one-bedroom flats across Splott, Canton, Riverside and Grangetown in Cardiff
Support: Support with tenancy skills, relationships, education, training, employment and everyday life
Resident involvement: Young people help set their own goals and shape the support they receive
Care experienced
Tŷ Parc means “Park House” in Welsh, and it feels fitting for one of our newest homes in Monmouthshire.
Leaving care is a big step. Tŷ Parc is designed to make sure young people have support around them as they work out what comes next.
Tŷ Parc is a new five-bedroom, 24-hour supported accommodation service in Abergavenny for care-experienced young people aged 16 and over.
Young people will have a place to call home while they find their feet, build confidence and get used to managing more of everyday life for themselves. Support will be shaped with each person, around their strengths, their goals and the things they want to feel more confident doing.
Tŷ Parc is also a new chapter for Taff Support Services. Abergavenny is a new area for us, giving us the opportunity to build relationships locally, learn from new partners and bring our psychologically informed approach to a new community.
A new home, a new area and a new chapter.
Homeleigh is designed to feel like its name suggests: warm, welcoming and above all, like home.
The idea behind Homeleigh is simple. Support matters, but so do the everyday things that make somewhere feel settled: having your own routines, learning how you like to live, making a space feel comfortable and getting used to the ordinary responsibilities that come with having a home.
Colleagues will be there around the clock, but Homeleigh is not about doing everything for someone. It is about creating the right environment for young people to try things, ask for help, learn from experience and gradually take more ownership of everyday life.
That could be cooking something for yourself, working out a weekly budget, keeping on top of appointments, planning your week or beginning to think about what you would want from a home of your own.
As one of our newest services, Homeleigh also marks Taff’s move into Caerphilly for the first time, giving us the opportunity to build new relationships and become part of a new community.
Adults
Tŷ Catwg takes its name from Catwg, a name woven into the history of Barry and the surrounding area.
Tŷ Catwg gives residents their own space, alongside practical and emotional support shaped around what they need and what they want to work towards.
The service supports 10 single adults aged 16 and over who are experiencing homelessness and may also be dealing with things such as substance use, alcohol dependency or mental health concerns.
Our approach is psychologically informed, which means we look at the whole person, not just what is happening in the moment.
Support can include budgeting, tenancy management, everyday living skills, emotional wellbeing, accessing health or social care, employment support and help during a crisis.
Residents co-create their own support plans with colleagues, so their goals, strengths and aspirations are at the centre of the support they receive.
Weekly flat support sessions give residents regular time to talk through what is going well, what feels difficult and what they want to focus on next.
There are also opportunities to take part in group activities, social events, skills workshops and monthly resident meetings. Residents can help shape life at Tŷ Catwg, share feedback and decide how involved they want to be.
Tŷ Catwg is commissioned by the Vale of Glamorgan Council. Colleagues also work closely with local partners across health, social care, employment and other services, helping residents access wider support when they need it.
The aim is to help each resident build confidence, develop practical skills and feel better prepared for independent living, at a pace that works for them.
Who it’s for: Single adults aged 16 and over who are experiencing homelessness and may also need support with substance use, alcohol dependency or mental health concerns
Accommodation: 10 self-contained flats in Barry
Support: Practical and emotional support, including budgeting, tenancy management, everyday living skills, wellbeing, crisis support and access to other services
Resident involvement: Residents co-create their own support plans, take part in regular flat support sessions and can help shape activities, meetings and life at Tŷ Catwg
Partnership: Commissioned by the Vale of Glamorgan Council and delivered alongside local partners across health, social care, employment and other services
Older persons
Red Sea House sits at the heart of Butetown, surrounded by the communities, cultures and faiths that have shaped the area.
Originally created as a home for former Somali sailors, Red Sea House has grown into a welcoming place for older people from a range of ethnic and cultural backgrounds.
The service reflects the community around it: multilingual, multicultural and shaped by different faiths, traditions and experiences.
There are 15 self-contained one and two-bedroom flats, designed with older residents and different cultural needs in mind.
Support is shaped around the individual, including their language, culture, faith, goals and the things that matter to them. This can include help with benefits and grants, budgeting, tenancy responsibilities, emotional wellbeing, communication and accessing other services.
Language is an important part of that sense of belonging. Wherever possible, residents can communicate with colleagues in their preferred language, helping make sure they feel understood and involved in decisions about their support.
For some residents, independence might mean managing their home with confidence. For others, it might mean staying socially connected, sharing meals, taking part in community activities or simply knowing there are familiar people nearby.
Red Sea House creates space for both independence and connection.
Colleagues also work with health professionals, local authorities and community organisations, helping residents access wider support while continuing to live as independently as possible.
Who it’s for: Mainly people aged 50 and over from diverse ethnic and cultural backgrounds
Accommodation: 15 self-contained one and two-bedroom flats in Butetown
Support: Practical and emotional support, including benefits, budgeting, tenancy responsibilities, wellbeing, communication and access to other services.
Resident involvement: Support is shaped around each resident’s goals, choices, culture, faith and preferred language.
Partnership: Colleagues work with health professionals, local authorities and community organisations to help residents access wider support and stay connected to the community.
How to access Red Sea House: To find out more about eligibility or referrals, contact us on 029 2025 9100.
