Our floating tenancy support services enable people to remain independent as we coach them through setting up tenancies, utilising services in their community, accessing education, training & employment and physical and mental health services – preventing the threat of homelessness.
We are based in the heart of our communities in Cardiff, Newport, the Vale and Bridgend.

Specialisms

Our BSL trained staff work with the deaf community – recognising additional barriers that people may face, challenging assumptions and fighting for their rights to ensure they receive the best possible support.

We help people where there are a lack of translation services and in doing so help to mitigate potential issues, acting as their advocate.

We work with displaced people who have suffered loss. This could be their home, through illness or the uncertainty of their future.

With an increasing demand for hospital beds and the subsequent need for adapted homes, those who are able to be discharged from hospital are continuing to await suitable and safe accommodation.

We offer a DTOC service to prevent bed blocking by liaising with hospital staff, housing providers and local councils. We bridge the gap between professionals and use our expertise in housing to ensure that a person is discharged efficiently into a suitable and safe home.

We offer this service in the Royal Gwent and St Woolos Hospitals in Newport.

As one of the first lines of defence for the public and as the only service provider of its kind in the Cardiff area we ensure that public protection is at the forefront of this service.

People supported by us include high risk ex-offenders, prison leavers and ex-offenders on community orders, including women with young children.

We have developed a unique method of working in which the preparation that goes into understanding background and risk takes precedence before we meet the person.

We have a heightened awareness of human psychology, interpersonal skills and we recognise the importance of building relationships.

We work alongside both statutory and non-statutory services as an integral part of our support which includes tenancy management, re-integration into the community and ensuring the safety of both the individual and the public.

Bridgend START (Support To Achieve Resettlement Together)

Bridgend START is a project designed to support people released from the secure estate who are seeking housing related support.

We build on links with the private rental sector to find appropriate housing for those released from prison who are threatened with homelessness or with no fixed abode.

We deliver a preventative service to avoid prisoners becoming homeless on release and therefore decrease the risk of reoffending.

When do I become just a citizen?

This is a question we’re often asked by the people we coach through our refugee services. Re-establishing identity and individual strengths, skills, talents and aspirations – we encourage people to reframe their future.

We work alongside displaced people who have been made vulnerable by circumstance and who have a wealth of untapped skill to offer our communities.

We can’t fix the huge loss that people have suffered but we can join them on their journey to accessing education, learning languages and understanding their aspirations.

By recognising the cultural integration curve we understand that there is often a level of expectation and unmet need when people arrive in the UK. This model helps us to identify how we can help those who have experienced physical and traumatic loss.

We foster mutual support and a sense of community by creating opportunities for families to link together through day trips and events where those who have resettled provide support to new arrivals.