From the 9th of September, we’re launching a new Customer Repairs Contact Team
This team will deal with all your repairs and maintenance contacts.
You tell us that repairs and maintenance is your number one priority and these important changes will help how we handle your calls, improve our service and help you get the information you need.
What you need to know
- Starting from the 9th of September when you call Taff, you will be asked to press a number to reach the right team. If your call is about a repair, you will be able to choose the Repairs Line by pressing 1.
- New Hours for Repairs Line (8am-5pm): The Repairs Line will be open earlier at 8:00 am, giving you more time to get in touch.
- Our phonelines are open 9am – 5pm for all other enquiries.
Reception Changes
We are also updating our front reception hours. Our front reception will be open from 10:00 am to 3:00 pm. During these hours, a receptionist will be available to assist with any questions, concerns, or issues you need to report in person.
Frequently asked questions
When you call, you will hear a menu of options.
Simply press the number that matches your issue. If you are calling about maintenance or a repair, press the number 1 for the Repairs Line.
You can still reach other teams by selecting the right option when prompted.
In that case, please choose the repairs line first. Once your repair has been reported, let the person you are speaking with know and they can transfer you to the appropriate team.
No, only the Repairs Line will be open from 8:00 am. All other teams will be available starting at 9:00 am.
Reception will be open from 10:00 am to 3:00 pm if you need to visit.
We’ve introduced these changes in response to your feedback on how we deal with repairs and maintenance in order to provide a dedicated service.
It will improve the service you receive when you report repairs to us.
If you have any questions not covered in the Frequently Asked Questions, please contact us via our contact form
