From the 29th of January to 10th February, we are upgrading our computer systems
We are doing this to improve how we manage your tenancy information and our repairs and maintenance work. This will help improve our services
During this time there will be some temporary disruption to booking repair appointments (30-31st Jan), viewing your rent account (29th Jan – 4th Feb) and access to the My Taff app and online portal (3rd Feb – 10th Feb)
We apologise for any inconvenience caused during this time.
What you need to know
Customer Repairs Team (30th – 31st January)
- On the 30th-31st of January, our Customer Repairs Team will be unable to schedule or arrange any repair appointments.
- You can still report repairs during this time and we will contact you to confirm an appointment as soon as possible
- Emergency repairs are unaffected and will be handled as usual
Rent Account Display (29th January – 4th Feb)
- Please be aware that from 5pm on the 29th of January to approximately 12pm on the 4th of February, payments, including those from Housing Benefit or Universal Credit, will not be visible on your rent account during this period.
- You can still make any rent payments as normal, and your rent balance will update automatically after the upgrade.
My Taff App and Portal (3rd February – 10th February)
- The MyTaff app and online portal will be unavailable between 3rd February and 10th February
- During this time, you will not be able to view any of the app features including repair requests, your rent account or other tenancy details