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From the 29th of January to 10th February, we are upgrading our computer systems

We are doing this to improve how we manage your tenancy information and our repairs and maintenance work. This will help improve our services

During this time there will be some temporary disruption to booking repair appointments (30-31st Jan), viewing your rent account (29th Jan – 4th Feb) and access to the My Taff app and online portal (3rd Feb – 10th Feb)

We apologise for any inconvenience caused during this time. 

What you need to know

Customer Repairs Team (30th – 31st January)

  • On the 30th-31st of January, our Customer Repairs Team will be unable to schedule or arrange any repair appointments.
  • You can still report repairs during this time and we will contact you to confirm an appointment as soon as possible
  • Emergency repairs are unaffected and will be handled as usual 

Rent Account Display (29th January – 4th Feb)

  • Please be aware that from 5pm on the 29th of January to approximately 12pm on the 4th of February, payments, including those from Housing Benefit or Universal Credit, will not be visible on your rent account during this period. 
  • You can still make any rent payments as normal, and your rent balance will update automatically after the upgrade.

My Taff App and Portal (3rd February – 10th February)

  • The MyTaff app and online portal will be unavailable between 3rd February and 10th February
  • During this time, you will not be able to view any of the app features including repair requests, your rent account or other tenancy details

Frequently asked questions

Yes, you can still report a repair.
This upgrade will help us provide a more efficient and responsive service improving how we handle repairs requests, scheduling and all aspects of your tenancy 
No, any repair appointments already booked will continue as scheduled and not be affected.
If your repair appears to be getting worse, please contact us.
No you don’t need to do anything. Our team will contact you to schedule an appointment as soon as possible
Yes, you can still make payments as usual.
Due the upgrade, payments made between 29th Jan – 4 Feb will not immediately appear on your rent account. This will update automatically once the upgrade is complete. 
These payments will still be processed as usual, but won’t appear on your account until after the upgrade 
All payments will be reflected correctly once the upgrade is complete.
Our income time is available as usual to assist with any queries 
The app and portal will be available again from the 10th of February